These Terms of Service ("Terms") govern your access to and use of the PrimoLabs website at primolabs.ai and the services, communications, and engagements provided by PrimoLabs ("PrimoLabs," "we," "us," or "our"). Please read these Terms carefully. By accessing the site, contacting us, or using our services, you agree to be bound by these Terms.
By accessing or using our site or services, you confirm that you are at least 18 years old and that you have the authority to enter into these Terms on behalf of yourself or the organization you represent. If you do not agree with these Terms, do not use the site or services. We may update these Terms from time to time; continued use after changes take effect constitutes acceptance of the revised Terms.
We grant you a limited, non-exclusive, non-transferable right to access and use our site and services for their intended purpose. You agree to use them lawfully and responsibly, and you agree not to:
We may suspend or terminate access to the services at our discretion if these Terms are violated.
All content, materials, software, designs, frameworks, and documentation made available through the site and services are owned by PrimoLabs or its licensors and are protected by intellectual property laws. Except for rights expressly granted in a written agreement, nothing in these Terms transfers any ownership to you. You retain ownership of the content and materials you provide to us, and you grant us the limited rights needed to deliver the services you request.
The site and services are provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services will be uninterrupted, error-free, or secure, or that results obtained from using them will meet your expectations. Any reliance on the site or services is at your own risk.
To the maximum extent permitted by law, PrimoLabs and its owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the site or services. Our total aggregate liability for any claim arising out of or relating to these Terms or the services will not exceed the amount you paid to us for the services giving rise to the claim during the three months preceding the event.
By providing your mobile phone number and opting in, you consent to receive text messages (SMS) from PrimoLabs related to conversational replies, scheduling confirmations, and account or project updates. Consent to receive messages is not a condition of any purchase.
Message frequency varies and may reach up to approximately 4 messages per month. Message and data rates may apply depending on your mobile carrier and plan.
You can opt out at any time by replying STOP to any message; you will receive a confirmation and we will stop sending texts to that number. Reply HELP for help, or contact us at therealstevenprimo@gmail.com. Carriers are not liable for delayed or undelivered messages. For details on how we handle your messaging data, see our Privacy Policy.
Where services are provided for a fee, the scope, price, and payment terms will be set out in a separate proposal, statement of work, or order. Fees are due as specified in that document. Unless otherwise stated, fees are non-refundable once the corresponding work has been performed.
These Terms and any dispute arising out of or relating to them or the services are governed by the laws of the State of Tennessee, United States, without regard to its conflict-of-law principles. You agree that the state and federal courts located in Tennessee will have exclusive jurisdiction over any such dispute, and you consent to the personal jurisdiction of those courts.
If you have questions about these Terms, contact us at therealstevenprimo@gmail.com.